What are the standard minimum order quantities?

Embroidered apparel: pricing is based on item quantity and number of stitches in your graphic per location. You must use the same embroidery and thread colors on a single style/color to qualify for quantity pricing. Minimum quantity for embroidery is 12 per order.

Screenprinted apparel: pricing is based on item quantity and number of colors in your graphic per location. Minimum quantity for screenprint decoration is 12 per each order. You must use the same design and print colors on a single style/color to qualify for quantity pricing.

Headwear: Headwear must be ordered in consecutive increments of 12.

Gift items: Minimum order quantities for gift items vary by product. Please refer to individual product detail pages.

What charges/requirements are associated with my order?

For all apparel embroidery:

Embroidery Tape Charge: $60 & up depending on stitches.  This is a one time fee per art file. Future orders with same art will not incrue a set up charge. 
Lettering: Must be 1/4" or greater in height to be legible
Colors: Up to 10 colors per location

For all screenprint:

Screen charge $20.00 per color. No screen charge on orders of 300 pieces or more. No charge on reorders on orders larger than 72 pieces. 
Colors: Up to 10 colors per location

Special Requirements: Some garments may require additional handling charges due to decoration method or placement and garment construction. Special decoration treatments available, call for details.

What payment options are available?

You can use any major credit card (Visa, MasterCard, Discover or American Express) and Paypal.

Can I add, cancel or delete items on my order if I change my mind?

Since your order is processed as soon as it is placed, we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. You will need to place a new order for additional items. Call us toll free at 1-866-499-1733 or email us at for any additional charges, if applicable. A new order would not be delivered in the same shipment or at the same time as the original order.

Can I get a sample of the promotional product?

Yes, we can send you a sample of the actual item you are looking to purchase on our website. Most items are available with either random logos or blank.

For your convenience, samples will be billed at the lowest quoted price and will ship ground to your location with applicable shipping charges and a handling charge of $2.50 per item for all products that are less than $5.00. Please note that samples may take 10 business days or more to arrive.

For more information, to check for sample availability of your chosen product, or to order a sample, please call us toll free at 1-866-499-1733 or email us at and we’ll review your specific sample needs.

Am I limited to the promotional products shown in the catalog or can I customize my order?

Our special order options are endless. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to over 4,000 industry vendors and more than 700,000 products. Please call us toll free at 1-866-499-1733 or email us at to begin the custom order process.

What if I want a larger quantity of promo items than those listed on the site?

Please call 1-866-499-1733 or e-mail for larger quantity quotes.

How do I get in touch with someone if I have a problem with my order?

You can email us at or call us toll free at 1-866-499-1733, Monday through Friday from 9 a.m. to 7 p.m. Eastern time.

What if I receive more or less promotional products than I ordered?

Due to variations in the identification process, an overrun or underrun of an order quantity may occur. We reserve the right to ship and invoice up to ± 5% of the original order quantity. If you require exact quantities, this must be specified at time of ordering and an exact quantity charge may occur. 

What if I'm not sure about the product color?

Product colors are reproduced as closely as possible throughout our website. However, actual colors of products or identification processes may vary. The colors are to be used only as a guide; please contact us at 1-866-499-1733 or email us at if you have specific color requirements.

What is your return policy?

Since all of our promotional products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact us at 1-866-499-1733 or email us at within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and accept your return and repay your freight costs. We regret we cannot accept returns based on defects discovered after you have a third party apply additional decoration.

All claims for shortages, loss or non-delivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.

What if I'm having trouble with your website or I find an error?

We strive to make the online shopping process as easy and accurate as possible. If you have a comment about our site, please contact us so we can make your shopping experience better.

Can I order a print catalog?

We simply have too many product options to fit in one catalog.  If you have some specific items you are looking for, we can send you catalogs representing those items.

When is the best time to use promotional products?

Holidays, national events, appreciation weeks and other special occasions are often great opportunities to promote your company or organization using promotional products and giveaways. 

How can I contact Ideas Etc. directly?

You can email us at or call toll free at 1-866-499-1733.

How can I find out about special offers?

To receive exclusive information about special offers and deals, email to be added to our special offer list.

Terms and Conditions of Sale

All orders are subject to written acceptance. Orders may not be canceled once production has begun. Orders canceled before actual production has begun require written notice. Orders that can be canceled are subject to charges for all costs of processing and make-ready preparation that may have occurred prior to receipt of cancelation notification. Please note: cannot accept order shipping to international addresses.

Artwork Policy

Ideas Etc, Inc.  uses art, logos and other materials (Artwork) supplied by our customers to provide products and services. Ideas Etc. Inc. assumes no responsibility for determining the proper ownership or proper use of the Artwork. Any customer of Ideas Etc. Inc. represents and warrants to Ideas Etc. Inc. that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectually property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. Ideas Etc. Inc. assumes no responsibility for determining who does or does not have such authority.

By submitting Artwork to Ideas Etc. Inc. for use on a product, customers shall defend and hold harmless Ideas Etc. Inc. for the use of any Artwork and for breach of this warranty. Customers shall also indemnify, hold harmless, defend and absolve Ideas Etc. Inc., its affiliates and licensors for and against all claims, liabilities and expenses arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, logo or other proprietary rights or merchandise. This directive will remain in effect after delivery of the product or service.

Ideas Etc. Inc. reserves the right to refuse to provide product or service when it is determined that the Artwork does not meet Ideas Etc. Inc.

Site notes

The artwork, designs and trademarks shown on products on this site are examples of the type and quality of product identification available. They are not intended to represent endorsement by - or production for - the owners of the artwork, designs or trademarks. The illustrations are not meant to be advertisements. Items as pictured with identifications are not for sale to anyone other than the parties expressly authorized by the owners of the trademarks and logo designs. All prices and product details are subject to change without notice.